New Client Onboarding for
Welcome.
Let’s build something great.
We’re glad you’re here. This guide walks you through exactly what to expect, what we’ll need from you, and how we work together to deliver work you’re proud of. Please read through everything before our kickoff call so we can hit the ground running.
1 / 6
Overview
Your project at a glance
| Project | Website Design & Development |
| Project Lead | - |
| Kickoff Date | - |
| Target Launch | - |
| Primary Contact | - |
2 / 6
Process
How we work
Every project follows a clear and collaborative process. Here’s how we move from kickoff to launch.
3 / 6
Assets
Sharing your assets
All files are submitted through your private upload portal; No email attachments or third-party file-sharing needed. Your portal is pre-organized by file type and goes directly to our team.
S&S Asset Upload Portal
Secure, private, and organized by file type. Uploads go directly to your project folder.
uploads.sshospitality.group
1
Visit uploads.sshospitality.group in any browser2
Select your property name from the dropdown, then enter your passcode3
Choose a category, drag in your files, and submit-you’ll receive a confirmation email when each upload is received
Categories:
Photography
Video
Documents
Your passcode
Code-
Keep this private. Contact us to reset it at any time.
Photography guidelines
- Upload all final images at the highest resolution available (minimum 1,500px on the longest edge)
- JPG or PNG format only-no screenshots or social media exports
- Upload model or property release documentation under Documents if applicable
Brand assets
- Logo files in vector format (AI, EPS, or SVG preferred; high-res PNG accepted)
- Brand guidelines or style guide, if one exists
- Any existing marketing materials that reflect your visual identity
Copy & content
- Tagline, mission statement, and any approved boilerplate
- Testimonials, awards, certifications, or trust signals to feature
4 / 6
Communication
Timeline & working together
A smooth project depends on clear and timely communication from both sides. Here’s what to expect.
Response times
- We respond to all messages within 1 business day
- Design review phases include a 3-business-day feedback window-please plan for this
- Delays in feedback or asset delivery may shift the overall timeline accordingly
How we communicate
- Email for all formal approvals, file sharing, and written feedback
- Video calls for kickoff, design reviews, and the launch walkthrough unless the client prefers otherwise
Revision policy
- Two rounds of revisions per major phase-design, content, and development
- Additional rounds beyond scope can be accommodated at our standard hourly rate
- Please consolidate all feedback into a single document or email per review round
5 / 6
Action Items
Your next steps
Before our kickoff call, please complete the following:
6 / 6
Contact
Questions & contact
We’re here at every step. Don’t hesitate to reach out.
| Project Lead | - |
| - | |
| Client Timezone | - |